For the second year running and fourth time overall, Brown and Hurley Kenworth DAF Yatala (Queensland) has been named the 2016 DAF Dealer of the Year. Awarded for outstanding market share performance, technical service and customer support, the award was accepted on behalf of the dealership by Paul Hurley, Dealer Principal.
Brad May, Director Sales and Marketing, PACCAR Australia, made the announcement at PACCAR Australia’s prestigious annual dealer awards event, held at Sanctuary Cove, Queensland. The awards are open to PACCAR dealers from Australia, New Zealand and Papua New Guinea.
Congratulating the dealership for its performance, Mr May said Brown and Hurley Yatala was again very deserving of the accolade and praised the dealership for its ongoing success with the DAF brand and its high standard of customer service.
The DAF Dealer of the Year program is structured to reward the best performing dealers within the PACCAR dealer network. The award is not about just the highest truck sales but recognises superior performance across the business including customer relationships, facilities, parts and service and finance performance in terms of market share, growth and customer support.
“Brown and Hurley Kenworth DAF Yatala has made a significant impact on the industry and winning the DAF Dealer of the Year award again for 2016 is a great reflection of their significant market share, technical service and knowledge as well as continued excellent customer support. The dealership continues to achieve sales quotas and high sales turnover for new and old customers. They exceed expectations from the customers and PACCAR Australia” said Brad.
“The branch’s facilities are among the best in the country, and they’re complemented by a team of sales, service and support professionals, also it’s important to note that their continued success due to their commitment and dedication to customers” Brad continued.
Demonstrating consistent performance over the years in DAF sales and support, this has resulted in their fourth DAF Dealer of the Year Award. The previous awards were in 2010, 2011, 2015 and now again for 2016. In addition, the dealership has also won the DAF Service Awards in 2011 and 2012, the PACCAR Parts Dealer of the Year award in 2009 and 2012 and the PACCAR Service Dealer of the Year in 2016.
Dealer Principal Paul Hurley said the award recognised the combined effort of all at the dealership. Mr Hurley said the dealership’s success came from a combination of highly-trained and experienced staff, a strong customer focus and quality PACCAR products.
“The DAF Dealer of the Year award belongs to everyone who works in our dealership – especially our DAF salesman, Service Manager and Parts Manager and their respective teams, who are all genuinely passionate about this premium brand,” he said.
“We also have loyal, long-term DAF customers as well as a group of new customers who have given us the opportunity to introduce DAF into their businesses. Everything we do is for our customers,” Paul explained.
“It’s an honour to win this award again and it recognises the effort of all the staff who contributed to it. They work incredibly hard to achieve the results they do in all areas of the business, and this award again commends each one of them for the effort they put in.
“While this win is another important milestone for Brown and Hurley Yatala, we will not become complacent. We think this year will be a positive year for the industry and for us and with the new products PACCAR is releasing, it is going to be a good year all round” Paul concluded.
At the awards event, Brad May presented a number of other awards to dealers across the country and remarked:
“These awards are important to PACCAR and the dealer network. They encourage excellence and reward those who work to a consistently high standard. The consequence is the strongest dealer network in the country, and a customer base that always benefits from exceptional service and experience.”
Established in April 2008 and located midway between Brisbane and the Gold Coast, Brown and Hurley Kenworth DAF Yatala’s territory extends south to Tweed Heads on the NSW border, west to Beaudesert and north to the Brisbane airport. The dealership displays the full range of DAF and Kenworth models in various configurations. With significant PACCAR Parts stock and comfortable customer amenities, a 26-bay service workshop and the latest diagnostic and repair facilities, and offering a 24/7 breakdown repair and parts service throughout the area, customers service standards are exceptionally high.
For more than 50 years, Brown and Hurley has proudly operated as PACCAR dealers. Established in 1946 in Kyogle, the Brown & Hurley group has full DAF and Kenworth dealerships in Brisbane, Caboolture, Kyogle, Coffs Harbour, Townsville, Rockhampton, Toowoomba and Yatala, with a satellite parts outlet in Tamworth. The group has won the most dealer awards for both PACCAR truck ranges. This includes winning the Kenworth Dealer of the Year award an unprecedented 14 times and the DAF Dealer of the Year award a record 7 times.
DAF Trucks Australia, a division of PACCAR Australia, distributes a range of medium and heavy-duty trucks throughout Australia. PACCAR Inc, a Six Sigma company, is a global technology leader in the design, manufacture and customer support of high-quality light, medium and heavy-duty trucks under the Kenworth, Peterbilt and DAF brands. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.